Date of Degree Completion

Spring 2025

Degree Type

Capstone - Open Access

Instructor/Advisor

Dr. Gerardo Gauthier-Zayas & Dr. Audrey Falk

Abstract

Use of technology in the form of internet services and devices such as smartphones, desktop computers, and laptops is a critical part of modern-day society. Yet adults 65 and older struggle to use them despite the ease of access. Older adults’ disengagement with technology is often related to a lack of fundamental knowledge of hardware and/or software, associated costs, and fear of what technology use will expose them to. The purpose of this capstone project was to gain an understanding of the areas of intimidation related to technology use among older adults and the various strategies employed by organizations to help them cross the digital divide and achieve comfort and functionality. Seven organizations were interviewed using a semi- structured interview process to explore areas of hesitation with technology use and specific strategies used to support older African Americans in using technology. Research findings show that fear was a primary factor in older adults’ disengagement with technology, but with support and guidance of organizations that provide training courses or one-on-one sessions, these adults’ use of technological devices improved as well as their confidence and quality of life. The findings are supported by the strategies that the organizations used to ensure support for the older adults in engaging them in technology use. Their strategies include free computer or device classes, access to devices, and education to equip older adults with the awareness and knowledge to avoid scams, identity thieves, and malware.

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