Document Type

Article - Open Access

Publication Title

International Journal of Human Resource Studies


Macrothink Institute

Publication Date


Abstract/ Summary

Action research is different from traditional research. Action research is more practice based as it is implementing an intervention to improve a problem. Action research involves collaboration and communication between the researcher and the participants within the study. The purpose of this article is to explain the multi-step process for a non-academic researcher or novice researcher when employing qualitative action research in an organization that is looking to solve a complex issue. The article will explore the action research steps for conducting phone employment interviews within the organization and an example of the process to follow. The outlined steps can be adjusted to any organization looking to create sustainable improvements for any problem the organization is looking to change.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.